Updated August 2026. NEA services and digital payment platforms change — verify current procedures through official channels.
Checking and paying your electricity bill no longer requires a queue. Here is how to check your electricity bill online in Nepal, and the safety rules that matter when money is involved.
What you need first
Your customer or consumer number, sometimes called the SC number.
Where to find it:
- On any previous NEA bill — it is the primary identifier
- On your meter documentation
- From your local NEA office, if you have neither
Keep it saved somewhere accessible. You will need it every time, and hunting for an old bill each month defeats the purpose.
The ways to check and pay
| Method | Best for |
|---|---|
| Mobile wallets (eSewa, Khalti and similar) | Easiest for most people — check and pay in one place |
| Bank mobile apps and internet banking | If you prefer to keep it with your bank |
| The NEA’s own online service | Direct, official |
| NEA counters and authorised collection points | Cash payment, no smartphone needed |
For most people, a mobile wallet is the simplest route. Enter your customer number once, and it is saved for future months.
The general process
- Open your chosen app or the official NEA service
- Find the electricity or NEA section
- Enter your customer number
- The current outstanding amount appears, usually with the billing period
- Pay, if you are paying
- Save the receipt. Screenshot it, and keep the transaction reference.
Always save the payment confirmation. Disputes over whether a payment reached NEA are far easier to resolve with a transaction reference than without.
Safety rules — read these
Utility payment is a common target for scams in Nepal.
- Use only official apps and the official NEA website. Verify the address carefully — fake sites imitating utility payment portals exist.
- Never enter payment details on a page you reached from a link in a message or email. Open the app or type the address yourself.
- NEA does not call asking for payment details or OTPs. Anyone who does is a scammer. Hang up.
- An OTP is never to be shared with anyone, including someone claiming to be from NEA, your bank or a wallet provider.
- Be suspicious of “immediate disconnection” messages demanding urgent payment via a link. Urgency is the scammer’s main tool.
- Check your transaction history periodically.
Our account security guidance covers the wider picture, including what to do if you are compromised.
Load-shedding information
Nepal’s power supply has improved substantially, and prolonged scheduled load-shedding is far less common than it once was. Where interruptions occur:
- NEA’s official channels publish schedules and outage notices where applicable
- Local NEA office announcements cover area-specific work
- Unscheduled interruptions from faults or maintenance are announced through local channels
For anyone whose work depends on power — remote workers especially — backup is infrastructure rather than luxury. Our power backup and inverter guide covers sizing a system properly, and notes that the highest-value small purchase is a UPS keeping your router alive, since your laptop already has a battery and your internet does not.
Practical habits
- Save your customer number in your phone
- Set a monthly reminder to check and pay — late payment charges are avoidable
- Keep receipts for at least a year
- Note your meter reading occasionally and compare it against the billed consumption. Billing errors happen, and they are far easier to contest with your own record.
- Report a suspected fault or meter problem promptly through your local office
Frequently asked questions
How do I check my electricity bill online in Nepal? Enter your customer number in a mobile wallet, your bank’s app, or the official NEA online service. The outstanding amount appears immediately.
Where do I find my customer number? On any previous NEA bill, on your meter documentation, or from your local NEA office.
What is the easiest way to pay? A mobile wallet — it saves your customer number and handles checking and payment together.
How do I avoid utility payment scams? Use only official apps, never follow payment links from messages, and never share an OTP. NEA does not call asking for payment details.
Should I keep receipts? Yes — a transaction reference makes any payment dispute far easier to resolve.
The bottom line
Checking and paying your NEA electricity bill online in Nepal needs one thing: your customer number. Save it in your phone, use a mobile wallet or the official NEA service, keep the receipts, and never share an OTP with anyone who calls. If your work depends on power, put a UPS on the router — it is the cheapest backup that actually saves your working day.